Refund Policy of VelvetPineCorner
Thank you for choosing VelvetPineCorner for your dining experience. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy applies to all orders placed through velvetpinecorner.site or via +44 20 7946 0958 for delivery or pick-up at our locations in London at 43 Bedford Street, Westminster, WC2E 9HA, United Kingdom.
Cancellation Policy
If you wish to cancel your order, you may do so within 10 minutes of placing the order by contacting our customer service team at +44 20 7946 0958. We cannot accept cancellations beyond this time frame as your order would already be in preparation or dispatched for delivery.
Refund Policy
If you receive your order in a damaged condition, incorrect or missing items, please contact us immediately at +44 20 7946 0958 so that we can evaluate the issue and make it right. Refund or replacement requests can be made within 2 hours after the delivery is completed.
Refunds: Once we receive your complaint, we will inspect it and notify you on the status of your refund after inspecting the item. If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Replacements: If you prefer a replacement instead of a refund, let us know when you contact us. We will arrange a replacement order to be sent to you at no additional cost.
Non-Refundable Items
Please note that some items are non-refundable and non-exchangeable. These include custom orders with specific toppings or other special requests added to the standard menu items.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +44 20 7946 0958.
Gift Cards
Gift cards cannot be returned or refunded. Please treat gift cards as cash; they are not replaceable if lost or stolen.
Questions
If you have any questions about our refund policy, please contact us at:
- Phone: +44 20 7946 0958
- Visit us: VelvetPineCorner, 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
This refund policy is effective as of January 1, 2023.